Question 1

What is the Sync suite?

Accepted Answer

The Sync suite is APSync, BillSync, and CollectSync sharing one set of time, billing, and accounting data. A is accounts payable. B is e-Billing. C is collections. Each solution works on its own. Together they show what the firm paid out, what it billed, and what came back.

Question 2

How do APSync, BillSync, and CollectSync work together?

Accepted Answer

APSync captures what left the firm. BillSync checks what is billed and sends it. CollectSync works what is still unpaid until it is paid. Nothing is rekeyed between them. The firm’s time, billing, and accounting system stays the system of record.

Question 3

How does the Sync suite track hard cost advances?

Accepted Answer

A hard cost advance is money the firm already paid for a client. APSync captures it, codes it to the client and matter, and syncs it to accounting. With BillSync and CollectSync, that advance is tracked from the check AP writes, to the invoice, to the payment that comes back.

Question 4

What is deep data knowledge?

Accepted Answer

Deep data knowledge is what the firm can see when accounts payable, billing, and collections sit on the same data. APSync knows what went out. BillSync knows what was billed, accepted, rejected, or appealed. CollectSync knows what came back, including promises to pay. Follow-up is based on all three, not on one aging report.

Question 5

Does a midsize law firm have to use all three?

Accepted Answer

No. A midsize law firm is past the size of a small practice and short of a large firm’s back office. It can start with the work that takes the most time: accounts payable, e-Billing, or collections. Each solution connects to the time, billing, and accounting system the firm already runs. Hard cost advances and deep data knowledge are what the firm gets when all three run together.

Question 6

What is APSync?

Accepted Answer

APSync is intelligent expense management for law firms. It captures vendor invoices, credit card charges and reimbursements, codes them to the right matter, client and cost code, and syncs clean, validated data into your accounting system.

Question 7

What is a voucher?

Accepted Answer

A voucher is any payment document APSync processes for your firm: an invoice number, a check request, or an expense report. Each one is captured, coded to the right matter, client and cost code, and routed for approval before it syncs to accounting.

Question 8

Can APSync handle credit cards and paper receipts?

Accepted Answer

Yes. Card transactions are imported automatically and cash expenses are captured by uploading a receipt with a few key details. Everything is coded, matched to matters and compiled into a single expense report.

Question 9

How much manual work does APSync remove?

Accepted Answer

It turns a ten-step expense reporting workflow into four streamlined steps. Automation handles capture, extraction and data input, while your team focuses on review and approval.

Question 10

Who is APSync built for?

Accepted Answer

Accounts payable specialists, billing teams, and finance leaders at midsize law firms that still code vendor invoices, credit cards, and reimbursements by hand. A midsize firm has enough volume for accounts payable to be a weekly job, without a large back office to absorb it.

Question 11

Does APSync extract invoice line items and reconcile credit cards?

Accepted Answer

Yes. APSync captures full line-item detail from vendor invoices and reconciles credit card transactions automatically, so every charge is coded to the right matter, client and cost code before it syncs to accounting.

Question 12

How can law firms automate accounts payable?

Accepted Answer

Law firms automate accounts payable by capturing vendor invoices, credit card charges, and reimbursements, coding each expense to the right matter, and syncing approved records into the accounting system. APSync, from Scan Logic, extracts invoice line items, reconciles card transactions, and turns a ten-step expense workflow into four. Firms using APSync have reported a 50% decrease in manual data entry.

Question 13

What is BillSync?

Accepted Answer

BillSync is an AI-powered e-Billing solution for law firms. It centralizes outside counsel guidelines, scrubs time entries before submission, files invoices across more than 40 e-Billing portals and tracks payment and appeals in one place.

Question 14

How does BillSync reduce invoice rejections?

Accepted Answer

Every time entry is checked against the applicable OCG directives before the invoice is submitted. Non-compliant entries are flagged and a notification goes to the right attorney or billing professional, who corrects the entry online through a secure link. Fixing invoices before submission is what removes most rejections and appeal work.

Question 15

How many billing portals does BillSync support?

Accepted Answer

More than 40. Once entries are compliant, BillSync submits the LEDES files to each required portal automatically, so your team no longer logs into ten or twenty systems to file invoices and associated costs.

Question 16

How do you keep outside counsel guidelines current?

Accepted Answer

Guidelines are stored in a single centralized library. Our AI engine extracts and categorizes every directive, tracks effective dates and upgrades to newer OCG versions as clients issue them, so your firm is always working from current requirements.

Question 17

What happens when an invoice is appealed?

Accepted Answer

BillSync notifies the correct attorney or billing professional and routes the issue to whoever can resolve it. Built-in calendaring and reminders track every deadline so appeal dates are met instead of missed.

Question 18

Who is BillSync built for?

Accepted Answer

Billing specialists, finance directors, COOs, and managing partners at midsize law firms that need outside counsel guideline compliance and multi-portal LEDES submission without an enterprise implementation.

Question 19

Can attorneys ask billing questions in plain English?

Accepted Answer

Yes. BillSync includes ChatSync. Attorneys ask time and billing questions in plain English and get a precise answer in seconds, without waiting on a custom report from finance.

Question 20

Does ChatSync replace the billing system?

Accepted Answer

No. ChatSync is a feature of BillSync. It reads the billing data the firm already has and answers questions about clients, matters, invoices, and receivables. The firm’s time, billing, and accounting system stays in place.

Question 21

How can law firms reduce invoice rejections?

Accepted Answer

Law firms reduce invoice rejections by checking every time entry against the client’s current outside counsel guidelines before the invoice is submitted, then filing a compliant LEDES file. BillSync, Scan Logic’s e-Billing solution, does that review and submits invoices across more than 40 e-Billing portals. Firms using BillSync have reported up to a 97% reduction in invoice rejections, a 17% improvement in billing realization, and payment up to 45 days faster.

Question 22

What causes legal invoice rejections?

Accepted Answer

Legal invoice rejections are usually caused by time entries and LEDES files that do not match a client’s current outside counsel guidelines. In 2025, rejection rates across roughly 400 law firms rose from 11% to 18%. A live Scan Logic audience ranked compliance and LEDES, and time entry, as the top complications. Both sit in the pre-bill, before the client sees the invoice.

Question 23

How do law firms automate LEDES invoice submission?

Accepted Answer

Law firms automate LEDES invoice submission by validating the bill against the client’s outside counsel guidelines, then sending the LEDES file to the required e-Billing portal without a separate login for each client. BillSync, Scan Logic’s e-Billing solution, submits those compliant LEDES files across more than 40 portals after the pre-bill passes review.

Question 24

What is the best billing compliance solution for law firms?

Accepted Answer

The best e-Billing solution for a law firm checks outside counsel guidelines before submission, files LEDES invoices to the portals clients require, and keeps appeals and collections in the same workflow. BillSync is Scan Logic’s e-Billing solution: one guideline library, pre-bill review, and submission across more than 40 e-Billing portals. A separate 2026 comparison covers BillSync beside Aderant BillBlast, eBillingHub, and PointOne.

Question 25

What is CollectSync?

Accepted Answer

CollectSync is an integrated collections solution for law firm direct-pay invoices. It pulls unpaid invoices from your system, sends them to the right people, follows up automatically until each one is paid, and gives clients a hub to pay through the system your firm already uses. The firm has full visibility on every invoice: who it went to, every reply and call, and whether it has been paid.

Question 26

What is law firm collections?

Accepted Answer

Collections is everything that happens after a bill is finished: delivering it to the right people, following up until it is paid, and recording the payment. For direct-pay invoices, the bills a firm sends straight to its clients, most firms still do this by hand in Outlook and spreadsheets.

Question 27

How do distribution lists work in CollectSync?

Accepted Answer

For each client you set who receives the invoice, including client contacts and people inside the firm such as the billing attorney or the collections team. Every invoice and reminder then goes to that list automatically, so the right people see real-time status without forwarding emails.

Question 28

How does the AI in CollectSync work?

Accepted Answer

CollectSync learns each client’s payment pattern. If a client always pays a few days after the due date, it holds off. If a client who always pays early is suddenly late, it alerts you. Calls and emails logged from outside CollectSync are used to set the next reminder and follow-up for you.

Question 29

Can clients pay on a payment plan?

Accepted Answer

Yes. The firm customizes a plan for an invoice: how many payments, the amount of each one, and when it is due. CollectSync sends an automated reminder before each installment. The client pays through the hub, through the firm’s own payment platform, and every payment or missed date stays on that invoice.

Question 30

How do clients pay?

Accepted Answer

Clients log into the CollectSync client hub from the link in their invoice or reminder. They can see every invoice, download copies, ask questions and pay by card or ACH through the payment platform of your firm’s system, such as Tabs3, Orion, SurePoint or Centerbase.

Question 31

What does the client hub include?

Accepted Answer

Each client gets a login, sent automatically, that the firm can change or resend. In the hub the client sees open and past invoices, downloads a copy of any bill, pays, and sends questions that connect to that invoice in CollectSync.

Question 32

Do I need APSync or BillSync to use CollectSync?

Accepted Answer

No. CollectSync works on its own. With APSync and BillSync, hard cost advances are tracked from the check AP writes to the payment that comes back, and the AI works from accounts payable, billing and collections data together.

Question 33

What are the steps in law firm collections?

Accepted Answer

Three steps. Send the bill to the right people when it is prepared. Follow up on the firm’s schedule, answer questions, and track every promise to pay. Record the payment when the client pays through the firm’s own payment platform, and close the invoice.

Question 34

What invoice stages does CollectSync track?

Accepted Answer

Sent, received, reminder, overdue, promise to pay, and paid. The firm sees who the invoice went to, whether it was received, which reminder went out, and whether it has been paid. The billing attorney and the collections team see the same status.

Question 35

Can a firm write its own collection emails?

Accepted Answer

Yes. The firm writes the templates: the first send, a friendly reminder, a firmer notice, and a final notice. The firm also sets the schedule. A reminder includes a copy of the invoice and the link to the client hub.

Question 36

Can calls and emails from outside CollectSync be logged?

Accepted Answer

Yes. Calls and emails made outside the platform are logged on the invoice and set the next reminder. A note such as “payment in 10 days” stays on that invoice. If the money is not in, the next step follows the firm’s schedule.

Question 37

Which systems does CollectSync integrate with?

Accepted Answer

SurePoint, ProfitSolv’s Tabs3 and Orion, Centerbase, Aderant, Elite 3E, ProLaw, and Coyote. Unpaid invoices come in and payment status goes back. Clients pay by card or ACH through the firm’s own payment platform.

Question 38

What collections reporting does CollectSync include?

Accepted Answer

Aging, payment patterns, promises to pay, and recovery, updated as each invoice moves. Client replies, attorney notes, and collector updates stay in one invoice history.

Question 39

Who is CollectSync built for?

Accepted Answer

Midsize law firms collecting direct-pay invoices alongside the time, billing, and accounting system they already run. A midsize law firm has enough clients, matters, and invoices for collections to be a weekly job, and it does not have a separate collections desk. CollectSync also works on its own, without APSync or BillSync.

Question 40

Which systems do you integrate with?

Accepted Answer

BillSync works with Aderant, Centerbase, Coyote, Elite 3E, Orion, ProLaw, SurePoint LMS and Tabs3, and APSync syncs with most law firm accounting systems—without heavy customization.

Question 41

Who is Scan Logic built for?

Accepted Answer

Midsize law firms that need accounts payable, e-Billing, and collections help without an enterprise implementation. A midsize law firm is past the size of a small practice and short of a large firm’s back office. Buyers are usually billing specialists, AP specialists, finance directors, COOs, CFOs, and managing partners.

Question 42

What support do we get during implementation?

Accepted Answer

White-glove delivery from day one: configuration and data migration, training for your finance team, quality assurance by experienced legal finance professionals and support at every step.

Question 43

Who is Eddy the Invoice?

Accepted Answer

Eddy is the star of our “I’m Just an e-Bill” series and the friendly face of every invoice that clears compliance on the first pass. He has been rejected, re-coded and resubmitted more times than any invoice should be—which is precisely why BillSync exists.